Development and Quality Manager, Adviser Partners
The Development and Quality Manager key leadership role within the National Broker team and plays a critical role in ensuring that our Broker channel operates efficiently and effectively, contributing directly to The Co-operative Bank's growth and customer success. This role partners closely with Mortgage Advisers to foster long-term relationships and ensure high standards in home loan applications. By collaborating across the business, the role drives process improvements that deliver better customer outcomes.
The Development and Quality Manager supports the Bank's goal of helping Kiwis achieve financial well-being by ensuring Mortgage Advisers are equipped with the right knowledge, tools, and support to deliver exceptional service. The focus is on driving application quality, improving conversion rates, and ensuring Mortgage Advisers align with our values and purpose.
With accountability to drive growth and enhance performance within our Broker channel, this role works alongside the Adviser Partner Manager and is responsible for fostering strong relationships with Mortgage Advisers, improving application quality, and ultimately increasing conversion rates for home loan applications.
The Development and Quality Manager will work closely with internal teams to improve processes, develop education programs for Mortgage Advisers, and oversee quality control to enhance loan application accuracy and efficiency. By driving Adviser engagement, supporting process improvements, and ensuring compliance with regulatory standards, this role directly contributes to improving customer satisfaction and achieving the bank’s strategic objectives.
You’ll bring the following experience to the table:
- Proven ability to design and deliver engaging education programs to Mortgage Advisers that align with strategy and values, while confidently leading external engagement.
- Great relationship management and ability to build strong networks and collaborate across teams to execute effective relationship strategies.
- Minimum of 3 years Home Lending experience in the New Zealand Banking and finance industry
- New Zealand Certificate in Financial Services (level 5) (residential Property Lending) desirable and a bachelor’s degree in business, finance, or a related field is advantageous
Experience Better with Us
As a proudly customer-owned bank, not only will you be helping Kiwis achieve their goals, but you’ll also experience better:
- Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
- Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
- Support: We support you to handle life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
- Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.
About Us
We’re here to grow together and share the gains.
At The Co-operative Bank we are all about helping customers bank better. We’re proud to be 100% owned by our customers - and the only bank in New Zealand to give our customers a share of our profits.
We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. We’re committed to helping improve the world we work, live and play in and are a Certified B Corporation.
We have a team of 400 people supporting over 180,000 customers across New Zealand. We offer what you’d expect from a bank – including home loans, everyday banking, savings and term deposits, and life insurance, offered by Co-operative Life. We also partner with Fisher Funds to offer KiwiSaver and provide general insurance through IAG.
If you're looking for a role where we work together to make an impact, and you can build a career you’re proud of, you've found the right place. At The Co-operative Bank, we’re more than just a bank—we’re a team of passionate people on a mission to bank better and grow together.
Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.
We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. If you have any questions please reach out to recruitmenthelp@co-operativebank.co.nz.
Applications close: 27 June 2025
