Conduct and Assurance Lead

The Conduct and Assurance Lead will monitor and report on the effectiveness and compliance with our key legislative and regulatory obligations and application of related policies, processes, systems and controls across our distribution channels. Partnering with the business they will lead, maintain, and continuously improve a first-line assurance programme designed to effectively monitor and manage our first line risk. 

They will directly support the Head of Conduct to provide Senior Leadership (SLT) and Board with oversight and monitoring of key conduct performance metrics and assurance activities to provide them with confidence in our ability to pro-actively identify potential conduct related issues and put in place actions to improve or remediate these efficiently and effectively. 

By promoting and role-modelling a customer-first mindset and compliance by design approach across the business, they will play a pivotal role in embedding and maintaining our commitment to #BankBetter for New Zealanders and the fair treatment of our customers.

You’ll bring the following experience to the table:  

• Experience across compliance, conduct, or assurance - ideally within financial services.
• Strong grasp of conduct risk and the three lines of defence model, with an analytical eye for turning data into action.
• Natural collaborator and influencer who is skilled in stakeholder engagement and passionate about doing what’s right for customers

  Experience Better with Us

As a proudly customer-owned bank, not only will you be helping Kiwis achieve their goals, but you’ll also experience better: 

• Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank. 
• Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day. 
• Support: We support you to handle life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride. 
• Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together. 

About Us  

We’re here to grow together and share the gains. 

At The Co-operative Bank we are all about helping customers bank better. We’re proud to be 100% owned by our customers - and the only bank in New Zealand to give our customers a share of our profits. 

We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. We’re committed to helping improve the world we work, live and play in and are a Certified B Corporation. 

We have a team of 400 people supporting over 180,000 customers across New Zealand. We offer what you’d expect from a bank – including home loans, everyday banking, savings and term deposits, and life insurance, offered by Co-operative Life. We also partner with Fisher Funds to offer KiwiSaver and provide general insurance through IAG. 

If you're looking for a role where we work together to make an impact, and you can build a career you’re proud of, you've found the right place. 

At The Co-operative Bank, we’re more than just a bank—we’re a team of passionate people on a mission to bank better and grow together.   

Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.  

We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. If you have any questions please reach out to recruitmenthelp@co-operativebank.co.nz

Applications close: 18 June 2025