Business Analyst

About the Role

We're looking for a Business Analyst to play a key part in future bank initiatives — supporting the strategic goals of the bank's Future Bank Programme.

The Future Bank Programme is transforming how the Co-operative Bank operates, and these initiatives are focused on delivering a more efficient and scalable service model. This means finding smarter ways to deliver service to our customers — automating manual processes, enabling self-service where it makes sense, and freeing up our people for higher-value customer interactions. The digital channels our customers and staff rely on every day are central to this, and this role will support sustaining platform performance and increasing operational efficiency. 

You'll take ownership of analysis for initiatives that require a structured, detail-oriented approach. Your work will involve mapping end-to-end processes, identifying legal decision points and controls, and defining clear system-enforced rules alongside business exceptions. The requirements you produce need to be precise enough for developers to build from, and robust enough to ensure the solution is auditable, compliant, and usable.

This role suits someone who thrives with autonomy. You'll be empowered to assess situations, make sound decisions, and drive work forward with confidence. You'll bring technical expertise and a strong understanding of how systems, processes, and compliance intersect — and you'll have the space to put that knowledge to work.

This is a fixed-term position ending 31/05/2028, based at our Wellington Head Office.

You Will Bring

• Experience as a Business Analyst, ideally in a regulated or compliance-driven environment.
• A track record of producing requirements that developers can build from — structured, unambiguous, and complete.
• Technical expertise — you're comfortable working across systems and understanding how they connect.
• Confidence and autonomy — you assess, decide, and act without needing constant direction.
• Strong communication and stakeholder engagement skills, with the ability to work effectively with both business and technical colleagues.
• A collaborative mindset and a passion for continuous improvement.
• A positive vibe to the team by joining social catch-ups and building great relationships with your teammates.

 Experience Better with Us

As a proudly customer-owned bank, not only will you be helping Kiwis achieve their goals, but you’ll also experience better: 

• Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank. 
• Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day. 
• Support: We support you to handle life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride. 
• Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together. 

About Us 

We’re here to grow together and share the gains. 

At The Co-operative Bank we are all about helping customers bank better. We’re proud to be 100% owned by our customers - and the only bank in New Zealand to give our customers a share of our profits. 

We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. We’re committed to helping improve the world we work, live and play in and are a Certified B Corporation. 

We have a team of 400 people supporting over 180,000 customers across New Zealand. We offer what you’d expect from a bank – including home loans, everyday banking, savings and term deposits, and life insurance, offered by Co-operative Life. We also partner with Fisher Funds to offer KiwiSaver and provide general insurance through IAG. 

If you're looking for a role where we work together to make an impact, and you can build a career you’re proud of, you've found the right place. 

At The Co-operative Bank, we’re more than just a bank—we’re a team of passionate people on a mission to bank better and grow together.   

Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.   

We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. If you have any questions please contact recruitmenthelp@co-operativebank.co.nz.

Applications close 26/06/2026